Responsible gambling

Responsible Gaming at Grosvenor Casinos

At Grosvenor Casino, we're committed to providing our customers with a safe and enjoyable gaming experience. As part of our ongoing efforts to promote responsible gaming, we've put together the following resources to help you make informed decisions about your gambling habits.

Our Commitment to Responsible Gaming

We understand that problem gaming can have serious consequences for individuals and their loved ones. That's why we're dedicated to raising awareness about responsible gaming practices and providing our customers with the tools they need to manage their gaming activities responsibly.

Safer Gambling Tools

To help you stay in control of your gaming, we offer a range of safer gambling tools, including:

Deposit Limits: Set daily, weekly, or monthly deposit limits to prevent you from spending more than you can afford.
Loss Limits: Set loss limits to prevent significant losses over a set period.
Session Time Reminders: Receive reminders to take regular breaks and maintain a healthy gaming schedule.
Reality Checks: Our system will prompt you to check your account balance at regular intervals, helping you stay aware of your spending.

Self-Exclusion

If you're concerned about your gaming habits or feel that you need help managing them, we encourage you to consider self-excluding from our site. This voluntary measure allows you to block access to our website and mobile apps for a specified period, giving you the time and space to address any issues.

Seeking Help

We believe in the importance of seeking help when needed. If you're struggling with problem gaming or would like support managing your habits, please consider reaching out to one of the following organizations:

GambleAware: A leading UK charity providing advice and resources for those affected by gambling-related problems.
GamCare: A free, confidential counseling service offering expert help and guidance.

Responsible Gaming Policy

At Grosvenor Casinos, we take our responsibilities in promoting responsible gaming seriously. Our policy includes:

Ensuring that all customers are aware of the risks associated with problem gaming
Providing transparent information about our games and odds
Implementing strict anti-money laundering measures to prevent financial exploitation
Monitoring for suspicious activity and taking swift action when necessary

By using these resources, we hope you'll find it easier to manage your gaming habits responsibly. Remember, at Grosvenor Casinos, we're committed to providing a safe and enjoyable experience for all our customers.

Additional Resources

For more information on responsible gaming and how to seek help if needed, please visit:

Our Help Centre
The Responsible Gaming section of our website